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Privacy Policy

Effective Date: 03/22/2025

Introduction

Gen Medya A.S. operates https://zono.chat (the "Service"). This Privacy Policy governs your visit and explains how we collect, safeguard, and disclose information from your use of the Service.

Definitions

  • SERVICE: The https://zono.chat website and platform.
  • PERSONAL DATA: Information about identifiable living individuals.
  • USAGE DATA: Automatically collected data from Service use.
  • COOKIES: Small files stored on devices.
  • DATA CONTROLLER: Entity determining data processing purposes (Gen Medya A.S.).
  • DATA PROCESSORS / SERVICE PROVIDERS: Entities processing data on the controller's behalf.
  • DATA SUBJECT: The living individual who is the subject of Personal Data.
  • THE USER: Individual using the Service.

Information Collection and Use

We collect two categories of data:

1. Account Holder Data (Customers)

  • Name
  • Email address
  • Phone number
  • Billing and payment details

2. End-User Data (Your Customers)

  • Name
  • Email address
  • Phone number
  • Order or support information

End-User Data is controlled by the account holder. We process this data on behalf of the account holder in accordance with their instructions.

Usage Data

Usage Data is collected automatically and may include information such as your IP address, browser type, device information, pages visited, and diagnostic data.

Tracking Cookies Data

We use Session Cookies for operation, Preference Cookies for settings, Security Cookies for protection, and Advertising Cookies for relevant advertisements. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

Use of Data

Gen Medya A.S. uses collected data to:

  • Provide and maintain the Service
  • Send notifications about changes
  • Provide customer support
  • Improve the Service through analysis
  • Detect and address technical issues
  • Fulfill contractual obligations
  • Send account notifications and marketing (with opt-out available)

Data Retention & Deletion

  • Account Holder Data: Retained while accounts remain active; permanently deleted upon closure.
  • End-User Data: Stored until the account holder deletes it.
  • Usage Data: Retained for analysis for shorter periods unless needed for security or functionality.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction. Gen Medya A.S. will take all steps reasonably necessary to ensure that your data is treated securely.

Disclosure of Data

Data may be disclosed:

  • For law enforcement if legally required
  • During business transactions (mergers, acquisitions)
  • To subsidiaries and affiliates

Security of Data

The security of your data is important to us, but no method of transmission over the Internet or method of electronic storage is 100% secure. We strive to use commercially acceptable means to protect your Personal Data.

GDPR Rights (EU/EEA Residents)

If you are a resident of the European Union or European Economic Area, you have certain data protection rights, including:

  • Access, update, or delete your information
  • Rectify inaccurate or incomplete data
  • Object to processing
  • Request processing restrictions
  • Receive data in a portable format
  • Withdraw consent

Contact: [email protected]

CalOPPA Compliance (California)

We agree that users can visit our site anonymously. Our Privacy Policy link is easily accessible on our home page. Privacy Policy changes are posted on this page. Users can update their information by emailing us at [email protected]. We honor Do Not Track signals.

CCPA Rights (California Residents)

California residents can request to know what data is collected, ask for deletion, and opt out of data sales. We do not sell your personal information for monetary consideration. Requests can be made at [email protected].

Service Providers

We may employ third-party companies to facilitate our Service, including:

Analytics

  • Google Analytics: Tracks website traffic. Privacy policy: https://policies.google.com/privacy

Payments

  • Stripe: Payment processor. Privacy policy: https://stripe.com/us/privacy

Links to Other Sites

Our Service may contain links to other sites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personally identifiable information from children. If we discover that a child has provided us with personal data, we will delete such data immediately.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: [email protected]

Company: Gen Medya A.S.

Website: https://zono.chat